Refund policy

 P is For Online Return Policy for Sex Toys and Lingerie

1. Eligibility for Returns:

  • We accept returns on sex toys and lingerie items purchased directly from P is For within 30 days of the delivery date.
  • To be eligible for a return, the item must be unused, unworn, and in its original packaging with all tags and labels intact.
  • Due to hygiene and safety concerns, items that have been used, worn, or are not in their original condition cannot be returned.

2. Defective or Damaged Products:

  • If you receive a defective or damaged product, please contact our customer support team at theintimateselfcareshop@gmail.com. within 7 days of receiving the item. We will provide instructions on how to return the item or arrange for a replacement.
  • Defective or damaged items will be replaced at no cost to you.

3. Returns Process:

  • To initiate a return, please contact our customer support team at theintimateselfcareshop@gmail.com. with your order number and the reason for the return.
  • Once your return is approved, we will provide you with a return shipping label and instructions.
  • Please securely package the item, affix the provided return label, and send it back to us within 15 days of receiving the return authorization.

4. Refund or Exchange:

  • Upon receiving and inspecting the returned item, we will process your request for a refund or exchange.
  • If you request a refund, the original purchase price, excluding shipping fees, will be credited back to the original payment method.
  • If you request an exchange, we will ship the replacement item to you, subject to availability.

5. Non-Returnable Items:

  • For health and safety reasons, certain items are non-returnable, including, but not limited to, items that have been used or worn, opened packaging, and intimate apparel that has had its hygiene seal removed.

6. Shipping Costs:

  • Customers are responsible for the cost of return shipping, except in cases of defective or damaged items.

7. Discretion and Privacy:

  • We understand the sensitive nature of the products we sell. All returns are handled with discretion and respect for your privacy. Our packaging is discreet, and your personal information is kept confidential.

8. Contact Us:

  • If you have any questions or concerns about our return policy, please contact our customer support team at theintimateselfcareshop@gmail.com.